Our History

DiscoveryBOT Collection Tool Created

BIA released the first light-touch live data collection tool, DiscoveryBOT^®, which has since been used by a majority of the AmLaw200 and countless corporations to gather and collect data in a defensible manner without burdening IT or employees.

eDiscovery Grid Processing

BIA was one of few eDiscovery companies that designed and built its own grid-computing processing farm of computers, increasing its ESI processing capacity to close to 10 times what most of the industry could handle in a given day.

Managed Legal Document Review

BIA filled in its full EDRM offering by starting a managed review division in Western Michigan, which was pioneering in several key ways: It was the only managed review process to receive ISO27001 certification, all of the reviewers were licensed attorneys and, most importantly, they were full-time employees with all of the benefits and conveniences of regular BIA employees working on the technology, operations or project management side.

This was unique in the industry at the time and still is today, but it makes BIA one of the few companies that can deliver real predictability in the most expensive part of discovery — attorney review — by offering document-based managed review, including full analytics.

ESI Management Model in High Gear

BIA was managing massive privilege and issue databases across all matters for several corporate clients using specialized and automated review and production protocols. Today these databases also include PII and other privacy-related tracking.

SaaS Legal Hold Is a Success

Adoption of BIA’s TotalDiscovery SaaS solution happened fast, and within the first 18 months of launch, close to 50 Global2000^® companies had purchased licenses and were actively integrating the software into their corporate legal operations.

Acquired USLS e-Discovery

BIA acquired the eDiscovery and Computer Forensics division of U.S. Legal Support, Inc., a company primarily engaged in the transcript business. Since then, BIA has grown that business by more than 40% and substantially increased its client satisfaction.

Launched Customer Service Excellence Program

For nearly 15 years, BIA has had a discrete and specialized offering for corporations. BIA corporate clients enjoy special benefits and heightened value from the way BIA manages their data across matters, including tracking costs and business-unit-related needs. Enterprise clients are protected throughout the discovery process because of the way BIA manages their data across matters.

Early in its life, the service relied on many more people and custom solutions. Today it uses fewer people and more automation, but two things have stayed consistent: customer service and our gold-standard process for eDiscovery and ESI management driven by good communication protocols and cost-saving techniques.

BIA-Microsoft Partnership adds to AppSource

BIA offers several MS integrated eDiscovery offerings for Office 365, Azure and MS Dynamics. Those solutions are found in the MS AppSource marketplace.