In general, you can visit BIA on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.
You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or email ID, to allow us to correspond with you, to process an order or to provide you with a subscription. You may give us your credit card details to buy something from us or give us a description of your education and work experience in connection with a job opening at BIA. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.
The following paragraphs describe in more detail how BIA may use your personal information and with whom we may share it. Depending on the type of BIA website you are visiting, one or more of the paragraphs may apply. For example, if you order a product from a BIA website, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.
If you request something from a BIA website, whether a product or service, a callback or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, other parts of BIA, BIA's Business Partners, financial institutions, shipping companies, postal or governmental authorities (most likely customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.
Fulfilling Your Transaction Request and Marketing Use
The information you provide to BIA on certain BIA websites may also be used by BIA and select third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.
If you participate in a BIA discussion forum or chat room, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside BIA, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of BIA.
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality. From time to time we may supplement information you give us via a BIA website with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
We sometimes collect nonidentifiable information from visits to our websites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on BIA websites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data." BIA or others on BIA's behalf may use this data to analyze trends and statistics and to help us provide better customer service.
When we collect personal data from you in a transaction, we may extract some information about that transaction in a nonidentifiable format and combine it with other nonidentifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.
U.S. & E.U. Privacy Shield Statement
BIA further acknowledges that it is subject to the investigatory and enforcement powers of the FTC, the Department of Transportation or any other U.S. authorized statutory body. Under certain conditions, an individual may be able to invoke binding arbitration. BIA may be required to disclose personal information to lawful requests by public authorities, including to meet national security or law enforcement actions, and recognizes its liability in cases of onward transfers to third parties.
BIA has further committed to refer unresolved Privacy Shield complaints to the American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit http://info.adr.org/safeharbor for more information or to file a complaint. The services of the American Arbitration Association are provided at no cost to you.
Self-certified compliance with the Privacy Shield Framework.