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When an employee exits a company, it is essential to identify and preserve critical information he or she possessed and ensure that no sensitive data left the company with the former employee. Failing to adequately identify and retain exiting employee data can have a negative impact on many areas, including regulatory requirements, litigation holds, intellectual property rights and general corporate knowledge capital. In addition, a strong exiting employee protocol can also detect and address data breaches, intellectual property or proprietary information theft and other concerns that can arise at the time of an employee’s exit.
A transportation company suspected that a former manager, who had quit abruptly and opened a competing business very soon after, had stolen crucial customer data to aid in creating his new company. BIA obtained the former employee’s digital assets and performed a comprehensive investigation. The examination revealed that the former employee had used the company’s assets to set up his new competing business during work hours and had stolen the company’s entire Salesforce.com customer database and activities, among other critical data.