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Social Media Investigations

Collect and search data from social media sites? Done.

Social media posts are common sources of evidence in criminal and civil litigation and are routinely requested in discovery. Our team is able to effectively work with social media content from the leading social media networking sites, and our technology can crawl, capture and instantly search available content.

BIA’s Social Media Investigations

  • Handled by licensed private investigators and digital forensics professionals
  • Collects from multiple social media platforms*, including:
    • Facebook  
    • Twitter
    • Instagram
    • YouTube
    • Tumblr
  • Preserves unique metadata
  • Hashes evidence items to aid in authentication
  • Can export data for use in litigation review platform
  • Uses industry’s leading investigative tools that are compliant and validated, and entire process is compliant with Federal Rule of Evidence 902(14), with certification provided upon request


How It Works


Data is collected and indexed from social media streams, linked content and websites through APIs, webmail connectors and direct web navigation. BIA’s tools aggregate data from these sources in real time, in a highly scalable and case-centric manner.**


MD5 hash values of individual items are calculated upon capture and maintained through export. Automated logging and reports are generated. Key metadata unique to social media and web streams are captured through deep integration with APIs.


BIA is able to perform broad, unified searches across multiple accounts, social media streams and websites. Linked content is automatically indexed and searched, and the results are aggregated for sorting, tagging and export consistent with standard eDiscovery or investigative workflow.


BIA maintains the data in a searchable native format from collection through production, providing a complete platform to address social media in the same manner as devices, email and other electronic documents.


Unlike archiving and image capture techniques, we provide a case-centric workflow from search and collection through production in searchable native format, while preserving critical metadata not possible through image capture or printouts. We also have the ability to conduct proactive monitoring of social media accounts and websites to capture changes to posts such as edits and deletions.

Learn more about BIA's Social Media Investigations with these resources:

For more information, contact us today.

To begin a Social Media Investigation using our on-line portal, click here

*User’s private social media posts require that the account owner’s consent be provided to BIA, along with credentials to access and download the content. BIA can collect any publicly available content without the user’s consent. 
**The ability to collect various data points is determined by the source platform’s APIs and may change without notice.


Case Study: The Achilles Tendon Injury

A college-aged young woman working as a lifeguard claimed she was experiencing pain and suffering after an on-the-job Achilles tendon injury and was therefore unable to enjoy life or move around. When BIA's forensic investigation team searched her social media accounts, they found links to her personal blog where she posted photos of exotic trips she had taken – shortly after making such claims – to Bali and Australia, visually demonstrating her being active and even climbing waterfalls. GPS coordinates had been embedded in the photos, which allowed investigators to map out where she had traveled, and the metadata allowed them to detail the dates and times the photos were taken.

Case Study: The Birth Injury Claim

Parents of a child who had been injured during birth had filed a medical malpractice claim saying their son, by now in third grade, had never been mobile or athletic. The claims adjuster suspected that the child wasn’t as permanently injured as the parents were claiming. Our forensic investigative team found that the son was leading a healthy life – he was very athletic, attended baseball and football camps and could run the 30-yard dash as fast as an eighth grader.

Case Study: The Shut-In Guy

A man claimed that his previous job had been so stressful that it gave him post-traumatic stress disorder (PTSD). Because of this, he said he couldn’t work or leave the house. His social media presence told our forensics team another story. He was a member of a Facebook group for local Uber drivers where he frequently posted about his activities and gave advice to other drivers regarding the best areas and times to work. Investigators also found that because he was working for Uber, he had a side revenue, which he hadn’t reported.